Client Rights & Responsibilities

Client's Rights

Every effort is made to respect individuals who come to Children's Bureau, Inc. for services and to protect clients' rights. As a client, you have a right to:

  • Receive confidential services.
  • Review your record, except those protected by law.
  • Ask questions about any services or procedures.
  • Request correction of information you believe to be wrong or add written material of your choosing.
  • Review a detailed copy of clients' rights.
  • End counseling/services at any time, unless court-ordered.
  • Know that there are certain situations in which the agency and your worker are required by law to reveal information obtained during counseling without your permission.
  • If you threaten bodily harm or death to another person.
    • If you reveal information about child abuse or neglect.
    • If you violate a court order.
    • If your counseling is court-ordered.
    • If your worker or records are subpoenaed by the court; and if you are a minor, certain information may need to be shared with your parent/guardian to get the additional help you need.

You are encouraged to comment on our services and to inform us of unmet needs in the community.

Working with Children's Bureau, Inc.

In order to get the full benefit of the service in which you are involved, we expect that you will:

  • Keep appointments.
  • Make an effort to involve yourself in counseling, group or other activities.
  • Communicate openly and honestly.
  • Complete contracts entered into with worker/agency.

Clients of the agency are expected to participate fully to the extent that they are able in the Goal Assessment, Treatment and Discharge process. Clients will only be involuntarily discharged from service for the following reasons:

  • Assaulting or threatening behavior or language toward a worker or worker's property.
  • Continued use of drugs or alcohol with no commitment to treatment when recommended.
  • Refusal to adhere to specific components of a court-ordered service.
  • A pattern of failure to show up for appointments  (usually 30 days).
  • Movement out of a geographic service area  (Children's Bureau, Inc. will make every effort to provide, in writing, referrals for services from other agencies).
  • Treatment no longer warranted by circumstances.

Grievance Procedure

The staff at Children's Bureau will make every effort to help you resolve the problems that brought you to the agency. If you are not satisfied with the services you receive, you should talk with your assigned social worker/counselor. The social worker/counselor is expected to schedule an appointment for you within two weeks. If the grievance cannot be resolved with your social worker/counselor, the following steps may be taken:

STEP 1:
Talk to your social worker/counselor's program supervisor  (the appointment should be scheduled for you within two weeks).

STEP 2:
Make an appointment to talk to the vice president responsible for the program (the appointment should be scheduled for you within two weeks).

STEP 3:
Send a written request to the president/CEO for a review of the problem (a response should be received from the president/CEO within 30 days).