Clients'
Rights
Every
effort is made to respect individuals who come
to Children's Bureau for services and to protect
clients' rights. As a client, you have a right
to:
Receive confidential services.
Review your record, except those protected by
law.
Ask questions about any services or procedures.
Request correction of information you believe
to be wrong or add written material of your choosing.
Review a detailed copy of clients' rights.
End counseling/services at any time, unless court-ordered.
Know that there are certain situations in which
the agency and your worker are required by law
to
reveal information obtained
during counseling without your permission
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If
you threaten bodily harm or death to another
person; |
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If
you reveal information about child abuse or
neglect; |
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If
you violate a court order; |
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If
your counseling is court-ordered; |
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If
your worker or records are subpoenaed by court;
and If you arc a minor, certain information
may need to be shared with your parent/guardian
to get the additional help you need. |
You
are encouraged to comment on our services and
to inform us of unmet needs in the community.
Working
with the Children's Bureau
In order to get the full benefit of the service
in which you are involved, we expect that you
will:
Keep appointments.
Make an effort to involve yourself in counseling,
group or other activities.
Communicate openly and honestly.
Complete contracts entered into with worker/agency.
Clients of the agency are expected to participate
fully to the extent that they are able in the
Goal Assessment, Treatment and Discharge process.
Clients will only be involuntarily discharged
from service for the following reasons:
Assaultive or threatening behavior or language
toward a worker or worker's property;
Continued use of drugs or alcohol with no commitment
to treatment when recommended;
Refusal to adhere to specific components of a
court-ordered service;
A pattern of failure to show up for appointments
(usually 30 days);
Movement out of a geographic service area (Children's
Bureau, Inc., Inc. will make every effort to provide,
in writing, referrals for services from other
agencies); and
Treatment no longer warranted by circumstances.
Grievance
Procedure
The
staff at Children's Bureau will make every effort
to help you resolve the problems that brought
you to the agency. If you are not satisfied with
the services you receive, you should talk with
your assigned social worker/counselor. The social
worker/counselor is expected to schedule an appointment
for you within two weeks. If the grievance cannot
be resolved with your social worker/counselor,
the following steps may be taken:
STEP
1 - Talk to your social worker/counselor's program
supervisor. (Again, the appointment should be
scheduled for you within two weeks.)
STEP
2 - Make an appointment to talk to the vice president
responsible for the program. (The appointment
should be scheduled for you within two weeks.)
STEP
3 - Send a written request to the president/CEO
for a review
of the problem. (A response should be received
from the president/ CEO within 30 days.)
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